Do you get busy and find yourself not having enough time in the day, but you still keep doing everything yourself?
I was speaking at a conference recently and was asked “when is the best time to hire someone?”
The best time to hire someone is…
For a front desk person: When you would prefer to just be the doctor or practitioner instead of having to answer the phones, deal with billing, the admin/paperwork stuff. And you choose to make it a priority to free yourself up in this arena. If you are newer to practice or slow in your practice, it may make sense financially for you to handle this piece for now.
But hire it out as soon as you start bringing revenue to support a front desk person.
At a certain point in time, if you’re still doing these things yourself to save money, the truth is you are not really saving money. Think about what a front desk person makes per hour compared to what you can make in an hour.
For an associate: When you’re starting to see yourself get busy with patients, can still handle it but can see yourself starting to get burnt out as you continue to go down this path.
Hire when you are forseeing being able to do something better with your time that can be generating more revenue.
Hire before you have to and have a plan to generate the revenue to cover what it would be to pay them. You don’t have to have the funds laying around to hire.
Many practitioners make the mistake of waiting too long before hiring. This can happen whether you are a solo practitioner or even if you already have staff.
When this happens, it can lead to sacrificing the quality of patient care/experience, getting burnt out, or having unrealistic expectations when training someone when you eventually hire and it doesn’t end up working out (because you don’t have time to train them properly or answer their questions).
I’ve made this mistake myself too. I’ve gotten busy and then found myself justifying doing things myself because 1. I was good at it, 2. I didn’t want to go through the hassle of training someone, 3. I could keep more money in my pocket by not hiring someone. But then I reached breaking point and started to feel burned out.
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When you find the right hire, it will free up your time so you don’t burn out. If you hire an associate, you will also have someone making money for you even when you’re not there. It even has a framework for a 90-day onboarding plan.
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Sometimes it helps to be reminded about how silly it is to ride the hamster wheel.
I gave the attendees of my workshop a sheet I usually give to my year-long Introverted Visionaries 6-Figures Plus Mastermind members. It is a way to calculate how much per hour you are actually getting paid now. When I did this exercise years ago for the first time with my first business, I was sorely disappointed when I worked out the numbers because I realized I was making a lot less than I thought I was making.
How much are you really getting paid hourly now? When you work in all the $15/hr tasks you are doing (ie, admin, on the phone with insurance companies, billing, etc), are you actually making ie, $35/hr instead of $75/hr, or $40/hr instead of $100-150/hr?
You might as well be working for someone else and not have to deal with the hassles of running a business.
Working out the numbers on that sheet is the best first step. It can also help you decide who to hire first or next. When I work with my clients on this, we strategically determine the best hire and this is one of the four criteria. The right hiring decision can make a huge difference.
A client of mine was making multi-6 figures just 4 months ago. He doubled it and is on track to 7-figures right now because of one important piece of advice I gave him about the role to hire for. That hire helped him make that money; the role he was thinking about hiring originally would have cost him money and kept him stuck.
But what to do if you really need to hire someone but you don’t have the funds for it? How do you come up with the money?
If this something you want to know the answer to, comment below and I will write about it coming up soon.
****When it comes to your business, you always have the choice of building your practice around your personality and your own skills only, but that comes at a price…
What would happen to your business if something unexpected happened to you?
Will your systems or team take care of your patients?
Will money still keep coming in?
Why not have a 6 or 7-figure business model that makes you money, so you have the freedom of taking off when you want to…..and the security of money coming in even when you’re not there?
Taking home a lot more of what you make is totally possible when you have the right 6 or 7-figure practice model in place.
HINT: It’s not a traditional practice model.
A painful 6-figure business is not necessary. Are you ready for YOUR 6 or 7-figure leap this year?
Enter your name and email below to book a FREE Double My Practice, the Introverted Way session now to see how we can help you grow faster (with less stress!)
Chen Yen, 6 & 7-Figure Practice Makeover Mentor
There’s a reason why people like the recent President of American Association for Naturopathic Physicians (AANP), Board Member of American Society of Acupuncturists (ASA), former Board Member of American Academy of Acupuncture and Oriental Medicine (AAAOM), and Past President of the American Chiropractic Association (ACA)-Sports Council work with us.
Our mission is to wake up the planet and change the way we treat illness and health. This can happen only if more acupuncturists, chiropractors, naturopathic doctors, and functional medicine practitioners get the word out there.
Your patients need you.
The most passionate visionary and spiritual practitioners come to us to fast track their growth.
If you are ready to fast track your practice growth
(even during these times) and have a practice you’re proud of….