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Is your front office staff losing you patients?

By Chen Yen | April 28, 2019 |

One of my naturopathic physician clients was sharing her frustration with me a few weeks ago that her front desk person gets flustered when asked “how much does she charge?” or “do you take insurance?” My client offers packages over $1000. Just think–whether you offer packages or see patient visit by visit–each time a front desk…

"I have been in practice for 10 years working for other practices, but I opened my own practice a year ago and was struggling. The things that worked in my previous location weren’t working anymore. After working with Chen, my monthly income has doubled within 3 months and I’m on track for a 6-figure year.I’ve noticed more and more of current patients are referring friends and family to me. I’ve also used what she taught that contributed to me getting picked up by major media, and it’s resulted in boosting my credibility as a go-to chiropractor in my area.

I’m extremely grateful to Chen for showing me how to be true and authentic with myself and the results that have followed. I feel relieved I don’t have to market my practice the exhausting extroverted way."

Jose Aguilar, DC

"I’ve been a chiropractor for 30 years and was really concerned about where I was headed—whether I was going to be in my own practice, whether I was going to sell it or what I was going to do. I hit a ceiling in my practice and wasn’t sure what way to turn, especially with the changes in insurance. I had gotten into some financial debt and it was a bit of a struggle. Within several months of working with Chen, my practice has doubled. I like how it’s not a cookie-cutter approach like other practice management companies and I’m getting patients in a way that’s authentic to me.”

Dr. Nancy Gravel, DC

"I have a 12 year Sports Rehab Chiropractic business. I have already established myself as a rehab specialist and I wanted to expand my services and offer more of my expertise----therefore I reached out to Chen because I saw something in her that I don't see in other Business coaches. I have invested 18K in other business coaches and I am thankful I found Chen.

Chen has been the most practical, has simple and yet profound useful tips to implement into your practice right away- that is the rare thing I see in Chen. She has propelled me with each call, training or her templates worksheets in the Consistent Clients Makeover Mentorship for Introverts. I get immediate benefits from working with Chen that I see right away, versus other coaches I didn't see such results.

I am so glad i've worked with Chen because i have a new way to talk to my clients that gets results. For me, it was an eye-opener. I learned to tweak slightly what I was doing and BOOM, results. Patients sign up for my $1500.00 program without having to “talk them into it".

I have referred my colleagues to Chen and they are so thankful I did- because Chen's energy and they way she sees into your practice to give you that special step that can make the biggest difference in your business/life.”

Dr. Sarah Peters, DC

Before working with Chen, I had been struggling for MONTHS over how to market to the audience I really want to work with in my business. I couldn’t reach my ideal market because I didn’t know how to speak to them so they’d say “wow, that’s me and I need HER!” After working with Chen for just one hour, she helped me zero in on that, and how to target the market that is a match for my expertise AND my passion – something I hadn’t been able to combine in the past.

Now I can attract clients so that they come looking for me, instead of me having to chase them down. And I can do work I’m passionate about. Thank you Chen!!

Aprille Trupiano

Before working with Chen, I felt the economy had taken a toll on my practice. Within a month of working with Chen, I had my biggest month of income since 2007, and surpassed the 90-day monthly income goal I set! Instead of booking 54% of the people I talk to, 86% of the people are booking with me using the system Chen has taught me. Within 2 months, my practice is so busy that I needed to raise my fees. I just offered my first package that my client took me up on! I’m also getting unexpected interest from people wanting to send me referrals.

Elizabeth H, LAc

I was looking for a better way to communicate with potential patients over the phone that would help me bring in ideal clients. Chen provided a systemized approach that felt comfortable and not pushy. It has allowed me to find patients that I love working with. Thank you.

Dr. Ann Lee ND, LAc

📞 Call Us: (623) 670-7777 Book a FREE Strategy Session

Posts Tagged ‘tips to hire medical office staff’

Is your front office staff losing you patients?

Book a FREE Double My Practice, the Introverted Way Strategy session

📞 Call Us: (623) 670-7777Book a FREE Strategy Session

Book a FREE Double My Practice, the Introverted Way Strategy session

📞 Call Us: (623) 670-7777 Book a FREE Strategy Session