tips for hiring front office staff of acupuncture clinic Archives

Is your front office staff losing you patients?

By Chen Yen | November 16, 2022 |

One of my naturopathic physician clients was sharing her frustration with me a few weeks ago that her front desk person gets flustered when asked “how much does she charge?” or “do you take insurance?” My client offers packages over $1000. Just think–whether you offer packages or see patient visit by visit–each time a front desk…

Before working with Chen, my house was on its way to foreclosure--I hit rock bottom and had just moved to a new city to start a practice all over. Within 3 months of using Chen’s system, I have made 5 times the amount of income than I did before. I raised my fees from $65 to $235 a visit, and am booked 2-4 weeks in advance. Instead of booking 10% of patients I talk to, 95% book & follow my treatment plan.

Last week I tried out what Chen teaches, while speaking to a group of 20 individuals at a wellness talk I have never used this approach in a wellness talk and have been doing wellness talks for the last 6 years and only received a handful of patients from these talks. Last week I had 8 patients sign up immediately for sessions with me! I’m never going back to my old ways!” (my house also did not end up going into foreclosure)

Dr. Jannine Krause, ND, LAc

"I already knew my specialty to become a go-to expert, but what Chen showed me was new to me. It feels helpful and heart-centered, not pushy, and perfect for me. I don't want to waste more time attending health fairs where only 1 person books afterward, or going to boring general networking meetings (I've done BNI and chamber of commerce before). Chen has helped me figure out where to find my specific audience where “100%” of them will be interested in what I offer. Working with Chen has helped me build my Chinese Medicine practice faster in a new state than I did the first time around! (in half the time)."

Karla Renaud, LAc

"I have been in practice for 10 years working for other practices, but I opened my own practice a year ago and was struggling. The things that worked in my previous location weren’t working anymore. After working with Chen, my monthly income has doubled within 3 months and I’m on track for a 6-figure year.I’ve noticed more and more of current patients are referring friends and family to me. I’ve also used what she taught that contributed to me getting picked up by major media, and it’s resulted in boosting my credibility as a go-to chiropractor in my area.

I’m extremely grateful to Chen for showing me how to be true and authentic with myself and the results that have followed. I feel relieved I don’t have to market my practice the exhausting extroverted way."

Jose Aguilar, DC

"I’ve been a chiropractor for 30 years and was really concerned about where I was headed—whether I was going to be in my own practice, whether I was going to sell it or what I was going to do. I hit a ceiling in my practice and wasn’t sure what way to turn, especially with the changes in insurance. I had gotten into some financial debt and it was a bit of a struggle. Within several months of working with Chen, my practice has doubled. I like how it’s not a cookie-cutter approach like other practice management companies and I’m getting patients in a way that’s authentic to me.”

Dr. Nancy Gravel, DC

"I have a 12 year Sports Rehab Chiropractic business. I have already established myself as a rehab specialist and I wanted to expand my services and offer more of my expertise----therefore I reached out to Chen because I saw something in her that I don't see in other Business coaches. I have invested 18K in other business coaches and I am thankful I found Chen.

Chen has been the most practical, has simple and yet profound useful tips to implement into your practice right away- that is the rare thing I see in Chen. She has propelled me with each call, training or her templates worksheets in the Consistent Clients Makeover Mentorship for Introverts. I get immediate benefits from working with Chen that I see right away, versus other coaches I didn't see such results.

I am so glad i've worked with Chen because i have a new way to talk to my clients that gets results. For me, it was an eye-opener. I learned to tweak slightly what I was doing and BOOM, results. Patients sign up for my $1500.00 program without having to “talk them into it".

I have referred my colleagues to Chen and they are so thankful I did- because Chen's energy and they way she sees into your practice to give you that special step that can make the biggest difference in your business/life.”

Dr. Sarah Peters, DC

Before working with Chen, I had been struggling for MONTHS over how to market to the audience I really want to work with in my business. I couldn’t reach my ideal market because I didn’t know how to speak to them so they’d say “wow, that’s me and I need HER!” After working with Chen for just one hour, she helped me zero in on that, and how to target the market that is a match for my expertise AND my passion – something I hadn’t been able to combine in the past.

Now I can attract clients so that they come looking for me, instead of me having to chase them down. And I can do work I’m passionate about. Thank you Chen!!

Aprille Trupiano

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Posts Tagged ‘tips for hiring front office staff of acupuncture clinic’

Is your front office staff losing you patients?

Book a FREE Double My Practice, the Introverted Way Strategy session

📞 Call Us: (623) 670-7777Book a FREE Strategy Session

Book a FREE Double My Practice, the Introverted Way Strategy session

📞 Call Us: (623) 670-7777 Book a FREE Strategy Session