Are patients canceling and rescheduling?

Do you have a strict cancellation or reschedule policy?Do you get frustrated when people cancel or reschedule, because you could’ve taken someone else on during that time instead? (Not to mention your time wasted, and lost income). One practitioner estimates no-shows and same-day cancellations account for up to 15% of all appointments scheduled by his…

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Do Appointment Cancellations and Rescheduling Drive You Crazy?

Do you have a strict cancellation or reschedule policy?One of my clients was sharing his frustration with me that when it snows, people cancel (and snow is not uncommon where he lives). Do you get frustrated with it too, because you could’ve taken someone else on during that time instead?  (Not to mention your time…

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